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How To Claim

Starr aims to offer customised travel insurance according to your needs.

Claim Procedure
1.Claim Submission
Submission through eClaims Service (online platform)
2.Acknowledgement
Acknowledgement email will be sent upon receipt of claim submission
3.Claim Results
Claims department will process the claim upon receipt of all documents
Important Note: If any incident occurs, please submit a claim to Starr within 30 days after the incident and provide all relevant documents.
eClaim Service
Fast. Simple. Secure.
Starr's eClaim Service allows you to submit a claim at anytime and anywhere by using your mobile device.
No paper claim form
Submit a claim by using a mobile phone, tablet or computer
High privacy of claim submission information

Click here to find out what documents are required for a claim

You may report ALL losses occurred during the same Trip here
(Please submit New Claim just once)

New Claim

If a claim has been reported, you may submit Additional Claims Documents (including ALL losses for the same Trip here)
(Please prepare for the Claim Number given to you)

Additional Claim Documents

Please contact Claims Department for any claim enquiries.

Claims hotline: (632) 8689-6639

Claims email: claimcare.ph@starrcompanies.com

Address: 23/F, Tower 2, The Enterprise Center 6766 Ayala Avenue corner Paseo de Roxas Legaspi Village, Makati City 1226, Philippines

Office Hours: Monday to Friday, 9:00am to 5:00pm (Closed on Saturdays, Sundays and Public Holidays)

Has a claim for the same Trip been submitted before?
If yes, please click the YES button below to upload additional claim documents.
If no, click No to proceed to submit New Claim.
Yes
No